Return Refund Policy
At RusticHeatGear.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Returns
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging and condition.
2. Non-Returnable Items
Some items are non-returnable, including:
- Customized or personalized products
- Items damaged due to misuse or improper handling
- Products marked as final sale
3. How to Return
To initiate a return, please contact our customer support at support@rusticheatgear.com with your order number and reason for return. We will provide instructions on how to proceed.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or we sent the wrong product.
6. Exchanges
If you need to exchange a product, please contact us at support@rusticheatgear.com for assistance.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: customer@rusticheatgear.com
phone: +44 20 7946 1234
Effective Date: May 20, 2025